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Crucial Conversations: 
How 'Keeping it Real' Makes for an Effective Communication Style

Orla Castanien
November 19, 2024

  • Understand both the mindset and behaviors/skills necessary to have effective conversations. 

  • Ways to be open-minded to others' ideas while listening with empathy. 

  • How to ensure you are making solid agreements through these conversations and shore up accountability.

Please be aware of the following:

  • As a thank you for presenting for no charge, each speaker in this series will get contact information of all who are present for their talk so they may stay in touch.

  • The recording of each speaker will only be shared with that speaker for their own use.

  • A “key takeaway” from each recording will be captured and put in the Charmm’d Directory for your future reference so mark your calendar and plan to attend live.

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Orla is an executive coach and leadership consultant passionate about empowering leaders to maximize performance, achieve results, and bring more of who they truly are to their careers. Twenty years of leadership in finance, operations, and strategy allow for a thoughtful and pragmatic approach to navigating organizational change and leadership development.


Orla has become a trusted partner to executives in creating solutions for career and organizational challenges. In addition to individualized coaching, Orla is a skilled facilitator working with executive teams to achieve team alignment, resolve conflict, and successfully lead their organizations through change. She specializes in working with leaders to enhance executive presence, improve communication, navigate

inter-personal issues, and create followership through building trust and credibility.


Clients range from high-profile companies in the tech industry to government agencies and non-profits. As the former CFO of a start-up, Orla is passionate about coaching leaders navigating rapid growth, change, and uncertainty helping them develop the skills needed to scale as a leader in a constantly changing environment.


Orla received her accounting and consulting training at Deloitte and went on to hold leadership positions in finance, strategic planning, and non-profits both in Ireland and the U.S. She served as Chief Financial Officer for Unicare Pharmacy Group, growing that organization from three pharmacies to forty-five in under 3 years becoming Ireland’s first branded national pharmacy chain. After moving to the U.S., Orla provided strategic consulting services to US business leaders and Irish Enterprise agencies.


Orla is an adoptive mom active in educating herself on the challenges of being a transracial family, and a keen advocate for DEI education to provide leaders with concrete, measurable actions to create a more inclusive culture.


Qualifications and Accreditations

  • B.S. in Commerce, University College Galway, Ireland

  • Master of Accounting, University College Dublin, Ireland

  • MBTI certified

  • Bates 360 Executive Presence Assessment certified

  • Inclusive Leadership Compass 360 Assessment certified

  • The Leadership Circle 360 Assessment certified

  • Strengths Profile Assessment certification

  • Genos Emotional Intelligence (EQ) certification


Orla is a graduate of the Institute for Professional Excellence in Coaching (PCC as certified by ICF) and a Fellow of The Institute of Chartered Accountants in Ireland.

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